Hi all,

I am sharing Secret#10..

1. Say no at the beginning of the conversation. This will  set the context and avoid confusion.
2. Give your reasons. Don’t try to soften them in fancy language. The clearer the message the better.
3. Listen to other people to show you care about their feelings and understand their viewpoint.
4. Take responsibility for anything you have done to contribute to the situation. “Sorry for not letting you know earlier”
5. Practice . Make sure you run through what you are going to say first so its clear in your head and doesn’t come out garbled.