Hey all,

I am sharing secret #15

1. Listen. Let the other person air their views and try not to show any defensive emotions  it may be difficult, but it is also essential.
2. Play it back. Summarize what they have said to make sure you have understood correctly and to show that you have taken it all in.
3. Get the detail. Ask questions to find out exactly what it was that you did and how it caused a problem.
4. Identify the nuggets. Criticism is rarely groundless but its often exaggerated. Decide which elements are useful and consider how to act on them.
5. Ask for advise . Make your critic part of the solution and they will be less judgmental in the future.